A CRM stands for Customer Relationship Management System. It's a platform which connects all your departments like sales to marketing to customer help desk and it also organizes notes, activities invoice etc. with the CRM system most companies see a significant increase in leads, sales revenue.
CRM is a software system that helps business owners nurtures their relationships with their clientele. A CRM assists the organization, efficiency, time management & impressing clients every step of the way. A CRM records and analyzes all calls, emails, and meetings, helps to improve customer services, drive sales and increase revenue. It can track the segments & slice the data.
With CRM you can track
1. | Lead scoring based on triggers |
2. | Multiple contacts within a company like mobile contacts and email. |
3. | Notes history i.e. what is sanded to whom and when |
4. | Current sales pipeline stage. I.e. sales process reached up to where. |
5. | Detailed reporting of each and every client since beginning to current. |
CRM ensures your data is in one place and can easily be updated by anyone, anytime and anywhere.
1. | CRM system helps to generate, capture and qualify the potential clients leads. |
2. | CRM systems also manage existing clients' deals and their contact information. It creates a pipeline for sales and manages all the existing deals as scheduled. |
3. | CRM can handle day to day client interaction as well as generating and sending messages and invoices by itself. |
4. | CRM can control the automate sales process and marketing automation rules and triggers. |
5. | CRM can handle self control customer service and help desk on a decent level of communication with customers. |
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